Purple Numbers, My IP Relay Numbers, and i711 Call Me Numbers
Q. What is a Purple Number? Is it the same thing in VRS and Text Relay?
A. A Purple Number is a local 10-digit number that enables users to make and receive calls more easily from a videophone and certain applications. Purple Communications, the company that provides Hands On VRS, IP-Relay, and i711.com service has developed Purple Numbers for its Hands On VRS customers.
MyIPRelay Numbers on IP-Relay, and i711 Call Me numbers on i711.com, both of which are local 10-digit numbers for text relay users.
Q. Why choose a Purple Number over other providers' local 10-digit numbers?
A. When you select a Purple Number, callers who dial it will be routed through Hands On VRS, for the call. This means a quality Hands On VRS video interpreter will handle your call, and you can be sure of a quick, professional call experience.
Q. Do local numbers work differently on Text Relay and Video Relay?
A. Yes.
VRS users: When a hearing person calls your local 10-digit number, the call goes to a Video Interpreter who will contact you on your videophone, your MVP, or on VideoSign on your computer. When you dial another video relay user, they receive your call on your videophone, your MVP, or on VideoSign on their computer.
Text Relay Users: When a hearing person calls your local 10-digit telephone number, the call is routed to our relay call centers and the operator contacts you through AIM.
Unlike video relay, text relay does not allow you to contact another deaf user directly.
Q. What if someone dials my local 10-digit number, but I'm not available to take the call?
A. It works the same as it always has. Depending on your relay provider, if you are not available to take the call, our video interpreter or operator will take a message and send that message to your e-mail address. These messages will be in video or text form depending on the service being used.
Q. What is the cost of getting a Local phone number?
A. There is no cost for relay users to obtain 10-digit telephone numbers
Q. Does the person calling me get charged a fee?
A. Depending on where the voice caller is calling from and the 10-digit telephone number that you select there may be a long distance toll charge. This is functionally equivalent to every other phone call that a voice person makes today.
Q. What if I don't want a hearing caller to incur long distance charges by calling my Local Number?
A. Most hearing callers are already used to paying for long distance calls. There are also many phone users whose price plans often include long distance at no additional charge. The hearing caller may also choose to use dial-around to contact you by dialing our 800# and then providing the VI or CA with your 10-digit telephone number.
