About Local Number Portability

Q. What is Local Number Portability (LNP)?
A. When you get your local 10-digit number, it becomes yours to keep and use regardless of your relay provider. If, after you sign up for your number, you decide you want this number to be handled through a different relay provider, you can transfer your number. The ability to do this is called "Local Number Portability" or "LNP" or "PORTING."

Q. Can I transfer my home telephone number or my wireless number to my relay provider and use that as my local 10-digit number?
A. Yes. The FCC requires that any 10-digit number be allowed to be transferred.
However, there are things you should know before you transfer a home phone or wireless phone number. Please click here for more information about local number portability.

Q. How do I port my number to a Purple relay service like Hands On VRS, i711.com or IP-Relay?
A. You will need to create a new account on either the HOVRS.com , i711.com or ip-relay.com website and then enter your LNP order request. When that is complete, you will be given a toll-free number to call to complete your registration.

Q. Do I need to sign any papers in order to transfer my local 10-digit number?
A. Yes, you will be asked to authorize the transfer by submitting a Letter of Authorization (LOA) to your new provider.

The LOA is required by the FCC and is the way that we know that you have proactively decided to transfer your telephone number. In most cases this can be done electronically but, this may also include other in the future.

Q. How long does it take to transfer my number?
A. Generally 5-10 business days. But don't worry, throughout the process, you will still be able to use your 10-digit telephone number. Do not cancel your service with your current provider until you have registered with your new provider.

Q. Can I transfer my Local 10-digit Number from one relay provider to another relay provider?
A. Yes. you can move your local 10-digit number to the relay provider of your choice.

Q. Are there any 10-digit numbers that cannot be transferred to another provider?
A. Only in very rare cases are local numbers no able to be transferred. Also, review our LNP Advisory for information about transferring home phone and wireless phone numbers. Transferring could affect some of the features you have on those lines.