About Default Provider

Q. What is a Default Provider?
A. A default provider is a relay provider that will:

1. assign a user with a 10-digit telephone number;
2. route all calls (inbound and outbound) on behalf of the user;
3. route all 9-1-1 emergency calls;
4. automatically update data bases with routing information to ensure proper routing of 9-1-1 calls.
5. automatically update the IP address assigned to videophone and other equipment
6. Maintain the FCC order and E911 advisory information on its website
7. Remove 10-digit numbers from internal databases once they have been ported out to another provider

Q. Can I change my default provider?
A. Yes. You can change your default provider at any time.

Q. Can I continue to use my current videophone if I change default providers?
A. Yes you can. But you may lose certain features if you do. View our LNP Advisory for more information that will help guide you in your decision making.