Hello! We have some more news about using text or video relay services to reach 9-1-1 in case of an emergency. The Federal Communications Commission has recently released a new Report and Order on Emergency 911, or E-911, accessibility for text (IP-relay) and video relay services (VRS).

As of 12/31/2008, we will provide a pre-registered location for you for E-911. When you register and include this location, we are able to provide this location to the Emergency Calling Center for you. This may improve the dispatch and response times of help during an emergency. You will need to provide us with the address where you use your device the most. You can do this on your "My Account" or "My Profile" page on one of our websites: www.i711.com, www.ip-relay.com, www.hovrs.com or www.purple.us. Please be sure to include your street number, name and type (examples: Avenue, Street, etc.), and Suite/Apartment number if you have one. You must update your address any time you move so we can update the Emergency Location Records.

If you need to call 9-1-1 through your videophone, add a new entry called "911" to your address book, and type in "vrs911.tv" in the IP address field. You can do this by clicking the center button on your videophone remote, and selecting the letters from the on-screen keyboard that pops up. When you need to call 9-1-1, just choose "vrs911.tv" in your address book, and you'll be automatically connected to a video interpreter who knows you have an emergency. Our interpreter will confirm your registered location information with you. If you are at your registered location, your 10-digit telephone number will be automatically forwarded to the Emergency Call Center in your area and emergency services will be dispatched immediately. If you are not at your registered location, be as clear and specific as possible when signing your name, location and emergency information, because your interpreter or operator will contact an emergency response center in your area and relay your information to the dispatcher at the center.*

When you make an emergency call using video or text relay on your computer or pager, dial 9-1-1. Have your name, location, and emergency information ready for your video interpreter, and if possible, type your information in the "Special Instructions" field before you dial 9-1-1. Again, remember to be as clear and as specific as possible when giving important information. If you are unable to reach our services in case of an emergency, please dial 9-1-1 using a TTY, or dial 9-1-1 on a telephone and leave your phone off the hook. Thank you for using our services.

The 9-1-1 system in use by relay providers, including Purple Communications, Inc. and its subsidiaries, may rely on manual transmission of location information which has inherent risks of error. Purple Communications, Inc. and its subsidiaries cannot and will not be responsible for any delay in availability of a communications assistant or a video interpreter or for errors in the transmission of your location which delay the arrival or result in the misrouting of emergency personnel in response to your call. PURPLE COMMUNICATIONS, INC. AND ITS SUBSIDIARIES MAKES NO WARRANTIES, EXPRESS OR IMPLIED, RELATED TO ANY EMERGENCY OR 9-1-1 CALL.