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ACCESSIBILITY
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Purple has a long history of fighting for greater accessibility and pursuing innovative communication services for the communities it serves. These efforts align with the company's mission, while continually enhancing our customers' daily communication experience.
- Purple continually implements measures to minimize unauthorized use of its text relay services to ensure quick answer times for its customers.
- Purple has argued in favor of eliminating unfair, non-compete restrictions for video interpreters improving flexibility and expanding their employment options.
- Purple has supported and pursued rules that enable video relay users to choose which relay provider they want to use, fostering competition and ensuring a "functionally equivalent" experience for its customers.
- Purple was a pioneer in its pursuit of real local 10-digit numbers for video relay and text relay customers. The resulting FCC mandate was a civil rights victory for people with hearing loss, and ensures they will enjoy the same safety and convenience features in their phone service as their hearing counterparts.
- Purple innovations include the first text relay service, the first wireless relay service, as well as breakthroughs in providing mobile communication for people who are deaf or hard of hearing.
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